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	<title>Net 30 Blog &#124; Business Credit Tips &#38; Advice &#187; Recovery</title>
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	<description>Tips, advice and best practices for business credit pros.</description>
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		<title>&#8220;Customer Dissatisfaction&#8221; as a Cash Management Tactic?</title>
		<link>http://blog.cortera.com/2009/06/12/customer-dissatisfaction-as-a-cash-management-tactic/</link>
		<comments>http://blog.cortera.com/2009/06/12/customer-dissatisfaction-as-a-cash-management-tactic/#comments</comments>
		<pubDate>Fri, 12 Jun 2009 14:16:10 +0000</pubDate>
		<dc:creator>Alex Coté</dc:creator>
				<category><![CDATA[Collecting]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Industry Metrics]]></category>
		<category><![CDATA[Market Trends]]></category>
		<category><![CDATA[Recovery]]></category>
		<category><![CDATA[Cash management practices]]></category>
		<category><![CDATA[Collections]]></category>
		<category><![CDATA[Disputes]]></category>

		<guid isPermaLink="false">http://blog.cortera.com/?p=31</guid>
		<description><![CDATA[Today&#8217;s  question is courtesy of our eCredit software team.  The chart below is based on a review of over 10 million customer-initiated invoice disputes logged by users of the eCredit system in the last 12 months.  (total value of these cases is just under $21.7B) While it is possible that the significant increase in dispute [...]]]></description>
			<content:encoded><![CDATA[<p>Today&#8217;s  question is courtesy of our eCredit software team.  The chart below is based on a review of over 10 million customer-initiated invoice disputes logged by users of the eCredit system in the last 12 months.  <em>(total value of these cases is just under $21.7B)</em></p>
<p>While it is possible that the significant increase in dispute cases in Q3 and Q4 of 2008 is unrelated to the overall economic slowdown, the data raises some interesting questions:</p>
<ul>
<li>Did companies actively use disputes as a way to manage cash during a critical period? <em>or</em></li>
</ul>
<ul>
<li>As the economy tightened up, did firms raise the level of due diligence, thus discovering more disputable errors?</li>
</ul>
<p><img class="alignnone size-full wp-image-32" src="http://blog.cortera.com/wordpress/wp-content/uploads/2009/06/Disputes-Chart.jpg" alt="Disputes Chart" width="526" height="356" /></p>
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		<title>Surprising Auto Industry Metrics</title>
		<link>http://blog.cortera.com/2009/06/04/surprising-auto-industry-metrics/</link>
		<comments>http://blog.cortera.com/2009/06/04/surprising-auto-industry-metrics/#comments</comments>
		<pubDate>Thu, 04 Jun 2009 16:05:53 +0000</pubDate>
		<dc:creator>Alex Coté</dc:creator>
				<category><![CDATA[Community]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Industry Metrics]]></category>
		<category><![CDATA[Market Trends]]></category>
		<category><![CDATA[Recovery]]></category>

		<guid isPermaLink="false">http://blog.cortera.com/?p=28</guid>
		<description><![CDATA[I’m constantly amazed at the level of intellectual curiosity of my coworkers.  I like to think I am pretty well-read and up on the latest information, but hallway and conference table conversations around here are a learning experience about a wide variety of subjects.  It’s interesting to watch someone take a subject that lots of [...]]]></description>
			<content:encoded><![CDATA[<p>I’m constantly amazed at the level of intellectual curiosity of my coworkers.  I like to think I am pretty well-read and up on the latest information, but hallway and conference table conversations around here are a learning experience about a wide variety of subjects.  It’s interesting to watch someone take a subject that lots of people are talking about and conduct some independent research, just because they want to know more.  Sometimes the research challenges your expectations.</p>
<p style="text-align: left;"><strong>Here’s an example:</strong> The news lately has been full of stories about the auto industry and the current difficulties the big 3 (<em>or whatever we are supposed to call them now</em>) and those who rely on them are experiencing.  Yesterday, one of my coworkers walked into my office with a really interesting <a href="http://www.ritholtz.com/blog/2009/06/auto-sales-worse-and-worser/" target="_blank">blog</a> post on the current reported sales figures for new cars.   (<em>By the way- if you don’t read Barry Ritholz’s “<a href="http://www.ritholtz.com/blog/" target="_blank">Big Picture”</a>, you should definitely add it to your list</em>)   Anyway, my coworker told me that he wanted to understand how the automaker’s issues were reflecting themselves in the payment behavior of their suppliers.</p>
<p>So we pulled some numbers, and here is what we saw:</p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><strong><em><span style="color: white;">Reporting   month ending </span></em></strong></p>
</td>
<td style="border: medium none; padding: 0in 5.4pt; background: #0078ae none repeat scroll 0% 0%; width: 86.25pt; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; height: 15pt;" width="115" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><strong><em><span style="color: white;">%   current</span></em></strong></p>
</td>
<td style="padding: 0in 5.4pt; background: #0078ae none repeat scroll 0% 0%; width: 99pt; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; height: 15pt; border: medium 1pt medium medium none solid none none -moz-use-text-color black -moz-use-text-color -moz-use-text-color;" width="132" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><strong><em><span style="color: white;">%   over 90 Days</span></em></strong></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in 5.4pt; width: 130.5pt; height: 15pt; border: medium medium medium 1pt none none none solid -moz-use-text-color -moz-use-text-color -moz-use-text-color black;" width="174" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">1/31/2009</span></p>
</td>
<td style="border: medium none; padding: 0in 5.4pt; background: white none repeat scroll 0% 0%; width: 86.25pt; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; height: 15pt;" width="115" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">73.1%</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 99pt; height: 15pt; border: medium 1pt medium medium none solid none none -moz-use-text-color black -moz-use-text-color -moz-use-text-color;" width="132" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">3.3%</span></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in 5.4pt; width: 130.5pt; height: 15pt; border: medium medium medium 1pt none none none solid -moz-use-text-color -moz-use-text-color -moz-use-text-color black;" width="174" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">2/28/2009</span></p>
</td>
<td style="border: medium none; padding: 0in 5.4pt; background: white none repeat scroll 0% 0%; width: 86.25pt; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; height: 15pt;" width="115" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">75.6%</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 99pt; height: 15pt; border: medium 1pt medium medium none solid none none -moz-use-text-color black -moz-use-text-color -moz-use-text-color;" width="132" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">3.7%</span></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in 5.4pt; width: 130.5pt; height: 15pt; border: medium medium medium 1pt none none none solid -moz-use-text-color -moz-use-text-color -moz-use-text-color black;" width="174" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">3/31/2009</span></p>
</td>
<td style="border: medium none; padding: 0in 5.4pt; background: white none repeat scroll 0% 0%; width: 86.25pt; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; height: 15pt;" width="115" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">76.5%</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 99pt; height: 15pt; border: medium 1pt medium medium none solid none none -moz-use-text-color black -moz-use-text-color -moz-use-text-color;" width="132" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">3.1%</span></p>
</td>
</tr>
<tr style="height: 15pt;">
<td style="padding: 0in 5.4pt; width: 130.5pt; height: 15pt; border: medium medium medium 1pt none none none solid -moz-use-text-color -moz-use-text-color -moz-use-text-color black;" width="174" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">4/30/2009</span></p>
</td>
<td style="border: medium none; padding: 0in 5.4pt; background: white none repeat scroll 0% 0%; width: 86.25pt; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; height: 15pt;" width="115" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">81.1%</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 99pt; height: 15pt; border: medium 1pt medium medium none solid none none -moz-use-text-color black -moz-use-text-color -moz-use-text-color;" width="132" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">2.5%</span></p>
</td>
</tr>
<tr style="height: 15.75pt;">
<td style="padding: 0in 5.4pt; width: 130.5pt; height: 15.75pt; border: medium medium 1pt 1pt none none solid solid -moz-use-text-color -moz-use-text-color black black;" width="174" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">Change Jan-Apr</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 86.25pt; height: 15.75pt; border: medium medium 1pt none none solid -moz-use-text-color -moz-use-text-color black;" width="115" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">11.0%</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 99pt; height: 15.75pt; border: medium 1pt 1pt medium none solid solid none -moz-use-text-color black black -moz-use-text-color;" width="132" valign="bottom">
<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center; line-height: normal;" align="center"><span style="color: black;">-22%</span></p>
</td>
</tr>
</tbody>
</table>
<p>To say we were surprised was an understatement. We expected to see continual degradation of payment behavior and ballooning debt.  Could these numbers represent increasing confidence by these manufacturers?</p>
<p>Despite the progress shown above, the industry is still hurting; remember that on <a href="http://blog.cortera.com/2009/06/02/signs-of-a-recovery-in-sight/" target="_blank">Tuesday</a>, I posted that the benchmark past-due percentage across all industries is 12.95% .  A/R currency for these firms remains almost 1% below the overall manufacturing level of 81.05%.</p>
<p>We’re still working on the final numbers for April in other industries- stay tuned for additional snippets of data as we finish our analysis.</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.cortera.com/2009/06/04/surprising-auto-industry-metrics/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Signs of a recovery in sight?</title>
		<link>http://blog.cortera.com/2009/06/02/signs-of-a-recovery-in-sight/</link>
		<comments>http://blog.cortera.com/2009/06/02/signs-of-a-recovery-in-sight/#comments</comments>
		<pubDate>Tue, 02 Jun 2009 19:12:47 +0000</pubDate>
		<dc:creator>Alex Coté</dc:creator>
				<category><![CDATA[Collecting]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Industry Metrics]]></category>
		<category><![CDATA[Information]]></category>
		<category><![CDATA[Market Trends]]></category>
		<category><![CDATA[Recovery]]></category>

		<guid isPermaLink="false">http://blog.cortera.com/?p=27</guid>
		<description><![CDATA[As you might imagine, we’re data geeks here at Cortera; and with over $250 billion a month of payment records to play with, we spend a fair amount of time trying to interpret and summarize what we see.  One of the statistics that we thought was striking was the percent of payments that were reported [...]]]></description>
			<content:encoded><![CDATA[<p>As you might imagine, we’re data geeks here at Cortera; and with over $250 billion a month of payment records to play with, we spend a fair amount of time trying to interpret and summarize what we see.  One of the statistics that we thought was striking was the percent of payments that were reported past-due in the most recent reporting cycle.  Overall, payment behavior continues to slow: across all industries; if you were owed a debt in March, our data shows you waited 12% longer to get paid than you did at the end of last year.</p>
<p>Given the contraction in consumer spending, none of us are particularly surprised at the retail figure below; however it’s pretty sobering to realize that $1.02 out of every $5.00 owed by a retailer is past due.  (BTW- this number represents about a 9% overall increase since December.)</p>
<p>What really jumps out at us are the manufacturing sector figures. 18% of trade debt owed by manufacturers is past due.<em> </em> That’s up from 16% just 3 months ago.  We typically see a cycle tied to how businesses; especially manufacturers, pay their debts.  It goes something like:</p>
<p style="padding-left: 30px;">•    sales decline → payments slow down to preserve cash → hiring slows down (or layoffs occur)</p>
<p>So we’re expecting the cycle to work in reverse as the economy recovers:</p>
<p style="padding-left: 30px;">•    sales increase → payments improve → hiring resumes</p>
<p>There are hints of improvement in the first phase of the cycle, such as last week’s <a href="http://www.census.gov/indicator/www/m3/" target="_blank">announcement</a> by the Commerce Department  of durable goods orders in April, but the continued slowing of manufacturing trade payments suggests that we still have some time before we see the effects of a recovery, if indeed that’s the direction we’re going.</p>
<p>Our May numbers will be out in about a week.  It will be interesting to see what the trend is doing.  We’ll post them here when available.</p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><strong><span style="font-size: 12pt; color: black;">5 Slow Paying Industries<br />
</span></strong><strong><em><span style="font-size: 9pt; color: black;">(reporting month ending   3/31/2009)</span></em></strong><strong><span style="font-size: 9pt; color: black;"> </span></strong><strong></strong></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><span style="color: black;">1- RETAIL TRADE</span></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: right; line-height: normal;" align="right"><span style="color: black;">20.41%</span></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: right; line-height: normal;" align="right"><span style="color: black;">18.05%</span></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><span style="color: black;">3- SERVICES</span></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: right; line-height: normal;" align="right"><span style="color: black;">15.19%</span></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><span style="color: black;">4- FINANCE, INSURANCE, AND REAL ESTATE</span></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: right; line-height: normal;" align="right"><span style="color: black;">15.04%</span></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: right; line-height: normal;" align="right"><span style="color: black;">14.06%</span></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; line-height: normal;"><em><span style="color: black;">All Cortera Companies</span></em></p>
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<p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: right; line-height: normal;" align="right"><em><span style="color: black;">12.95%</span></em></p>
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