Net 30 Blog | Business Credit Tips & Advice » Collections http://blog.cortera.com Tips, advice and best practices for business credit pros. Wed, 02 Nov 2011 19:09:37 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 “Customer Dissatisfaction” as a Cash Management Tactic? http://blog.cortera.com/2009/06/12/customer-dissatisfaction-as-a-cash-management-tactic/ http://blog.cortera.com/2009/06/12/customer-dissatisfaction-as-a-cash-management-tactic/#comments Fri, 12 Jun 2009 14:16:10 +0000 Alex Coté http://blog.cortera.com/?p=31 Today’s  question is courtesy of our eCredit software team.  The chart below is based on a review of over 10 million customer-initiated invoice disputes logged by users of the eCredit system in the last 12 months.  (total value of these cases is just under $21.7B)

While it is possible that the significant increase in dispute cases in Q3 and Q4 of 2008 is unrelated to the overall economic slowdown, the data raises some interesting questions:

  • Did companies actively use disputes as a way to manage cash during a critical period? or
  • As the economy tightened up, did firms raise the level of due diligence, thus discovering more disputable errors?

Disputes Chart

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